Privacy Policy

Last Updated: [DATE]

Fidel Tech Corp (“we”, “us”, “our”) operates [YOUR WEBSITE URL].

We respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, when it may be shared, and the rights available to you.

1. Who We Are

For purposes of applicable data-protection laws, Fidel Tech Corp is responsible for determining how personal information collected through this Website is processed.

If you have questions about this Privacy Policy or how your information is handled, you can contact us using the details provided at the end of this policy.

2. Information We May Collect

Depending on how you use the Website, we may collect the following categories of information.

Information You Provide Directly

If you contact us through a contact form, email, newsletter subscription, or other feature, we may collect information such as:

  • Your name.
  • Your email address.
  • The content of your message.
  • Any other information you voluntarily provide.

Please do not submit sensitive personal information through ordinary contact forms unless it is specifically requested and necessary.

Newsletter Information

If you subscribe to our newsletter, we may collect your email address and, where applicable, your name.

We use this information to send newsletters, updates, announcements, or other communications that you have requested.

You can unsubscribe from marketing or newsletter communications at any time using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Technical and Usage Information

When you visit the Website, certain technical information may be collected automatically by our hosting provider, security systems, analytics services, or other technical systems.

This may include information such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Approximate location derived from technical information, where applicable.
  • Pages visited.
  • Referring website.
  • Date and time of access.
  • General information about how the Website is used.

The exact information collected depends on the services and technologies operating on the Website.

3. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can help websites remember information, understand how visitors use a website, maintain security, or provide certain functionality.

We may use cookies for purposes such as:

  • Essential website functionality.
  • Security.
  • Remembering preferences.
  • Understanding website traffic and usage.
  • Improving website performance.
  • Analytics.

Some cookies may be placed by third-party services used on the Website.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

[If your website uses a cookie-consent system, describe it here.]

4. Analytics

We may use analytics services to understand how visitors use the Website.

Analytics information may include pages visited, traffic sources, device information, approximate location, and other usage information.

We use this information to understand Website performance, identify problems, improve our content, and improve the user experience.

[Insert the exact analytics service you use, such as Google Analytics, if applicable.]

5. Search and Website Performance Services

We may use services provided by third parties to help monitor Website performance, understand search visibility, identify technical problems, and improve the Website.

For example, services associated with search engines may process information relating to Website traffic, indexing, and technical performance.

[List the actual services you use.]

6. How We Use Personal Information

We may use personal information for purposes including:

  • Responding to messages and enquiries.
  • Providing requested services or information.
  • Sending newsletters or communications you have requested.
  • Operating and maintaining the Website.
  • Improving Website content and functionality.
  • Understanding Website usage and performance.
  • Preventing spam, abuse, fraud, and security threats.
  • Protecting the rights, property, and security of the Website and its users.
  • Complying with applicable legal obligations.
  • Establishing, exercising, or defending legal claims where necessary.

We will not intentionally use personal information for purposes incompatible with the purpose for which it was collected.

7. Legal Basis for Processing

Where applicable, we process personal information on a lawful basis permitted by applicable data-protection law.

Depending on the circumstances, this may include:

  • Your consent.
  • Performance of a contract or steps taken at your request before entering into a contract.
  • Compliance with a legal obligation.
  • Legitimate interests, where permitted by law and where those interests are not overridden by applicable rights and freedoms.
  • Other lawful grounds recognized under applicable law.

Where processing is based on consent, you may withdraw your consent, subject to applicable legal requirements and the consequences of doing so.

8. Sharing Personal Information

We do not sell your personal information.

We may share or allow access to personal information with service providers where reasonably necessary to operate the Website or provide requested services.

These may include providers for:

  • Website hosting.
  • Email delivery.
  • Analytics.
  • Website security.
  • Spam protection.
  • Search and performance monitoring.
  • Other technical services used to operate the Website.

We may also disclose information where required or permitted by applicable law, or where necessary to protect our rights, users, or the security of the Website.

9. Third-Party Services

Some services used by the Website may process information independently according to their own privacy policies.

Third-party services may include analytics providers, hosting providers, email providers, embedded media providers, social-media platforms, security services, and other technical providers.

Where appropriate, you should review the privacy policies of those third parties to understand their processing practices.

10. International Data Transfers

Some service providers we use may process or store information outside Kenya.

Where personal information is transferred outside Kenya, we will take steps required by applicable data-protection law regarding such transfers, including appropriate safeguards where required.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

For example:

  • Contact-form information may be retained for as long as reasonably necessary to respond to and manage the enquiry.
  • Newsletter information may be retained while you remain subscribed, subject to applicable requirements.
  • Certain technical or security records may be retained for appropriate security, operational, or legal purposes.

Actual retention periods may vary depending on the type of information and the purpose for which it is processed.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate website security controls, access controls, software updates, secure hosting, backups, and other safeguards appropriate to the Website.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right:

  • To be informed about how your personal information is used.
  • To request access to personal information we hold about you.
  • To request correction of inaccurate or misleading personal information.
  • To object to certain processing.
  • To request deletion of certain personal information where applicable.
  • To withdraw consent where processing is based on consent.
  • To exercise other rights available under applicable data-protection law.

The Office of the Data Protection Commissioner (ODPC) identifies rights including being informed, accessing personal data, objecting to processing, correcting false or misleading information, and deletion of false or misleading information.

14. How to Exercise Your Rights

To make a privacy-related request, contact us using:

Email: [YOUR PRIVACY/CONTACT EMAIL]

Please provide enough information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests in order to protect your personal information.

We will handle requests in accordance with applicable law.

15. Complaints

If you believe your personal information has been handled in a way that violates applicable data-protection law, you may contact us first so that we can attempt to address your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

The ODPC provides a mechanism for data subjects to lodge complaints concerning personal-data protection.

16. Children’s Privacy

The Website is not specifically directed at children.

We do not knowingly request or collect children’s personal information for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

17. Links to Other Websites

The Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of those websites.

You should review the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, data-processing practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for significant changes.

19. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Fidel Tech Corp
Website: [YOUR WEBSITE URL]
Email: [YOUR CONTACT EMAIL]

Last Updated: [DATE]